Refund Policy

WE ARE UNABLE TO REPLACE ANY MISSING OR  INCORRECT ITEMS AFTER THE 8TH DAY TIMEFRAME. 

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If you are concerned about your order getting stolen or lost, please pay for insurance or signature confirmation.

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No Refunds - We do not provide refunds for any reason. If there was an error on our part on any products, an exchange may be granted.

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Canceled Orders- Orders can only be canceled within 24 hours after it has been placed. Customer must send an email for time stamp purposes. 

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No REFUNDS on Ticket Sales for Events 

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Incorrect/Missing item- If you received an incorrect or missing item, Please contact us within 5-7 days of delivery to divinewholistix@gmail.com to get a replacement sent to you within a week.

•  A photo of the incorrect item and picture of the invoice MUST be sent to the email provided.  If the photo or invoice can not be provided, we can not send out the replacement item. When emailing, please put "Incorrect Product" in the Subject Box.

• For the incorrect product, we will send a return shipping label via email and/or with the replacement package so the customer can send the incorrect item back to us.

• For the missing products, please send a copy of the invoice and a photo of the products received. Please put MISSING TEA IN SUBJECT LINE. If the photo of all teas received or invoice can not be provided WE CAN NOT send out A replacement item.

 

Broken Item- Please contact us within 3 days of receiving the broken item as we will need to document this issue.  You can file a claim with the United State Post Office online at https://www.usps.com/help/claims.htm.  If you received your package in a priority USPS white envelope or box. In order to begin the claim you must take 3 photos of the item: Front, Back and Side of the broken item.  Please take the photo with the bubble slightly around the tea and at least one photo of the label on the tea. The picture must be clear and large enough if not, the post office can deny the claim. It can take up to two weeks or more for the post office to finalize the claim. Unfortunately, If they do not accept responsibility, this issue is between you and the carrier. If you are concerned about a package being stolen, please pay for signature confirmation.

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Lost/Stolen/Missing/Package- Packages lost, stolen, missing or indicated delivered by the United States Post Office can be frustrating as we do understand. Please send us an email that your item was lost/stolen as we will need to document this issue. If the package is shipped out correctly by Divine Wholistix and it gets lost or stolen, we as the shipper is not responsible. You will need to file a claim with the United States Post Office online at https://www.usps.com/help/claims.htm. The claim can take up to two weeks.

Unfortunately, If they do not accept responsibility, this issue is between you and the carrier. If you are concerned about a package being stolen, please pay for signature confirmation.

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Shipping Policy

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Processing/Shipping time- Our normal processing time is 3-5days or sooner and the shipping ranges from 2-5 days depending on the day your items ship. 

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Return Package- If your package is returned back to us as undeliverable, we will contact you to collect the correct shipping address and re-bill you for the shipping fees. This will cover the cost to reship the package unless it was a packaging error on our part.

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Products are shipped out every Wednesdays & Saturdays, (if needed).